FAQs

Once an order has been placed and payment has been successfully processed, a confirmation email will be sent acknowledging receipt of payment. Please allow one to two business days for order processing. Upon shipment, a separate shipping confirmation email will be issued with applicable tracking information.

Once an order has been placed, address changes may be requested within the 1–2 business day processing period, provided a shipping confirmation and tracking number have not yet been issued. To request an address change, please contact our team at divinepraisesco@outlook.com as soon as possible.

If a shipping confirmation and tracking number have already been sent, we are unable to modify the delivery address. In this case, customers are advised to:

1. Contact the carrier directly using the tracking number provided to inquire about possible delivery options or address corrections
2. Monitor tracking updates closely for delivery status changes
3. Arrange for package forwarding or pickup through the carrier, if available

Divine Praises Co. is not responsible for packages delivered to an incorrect address provided at checkout.

Unfortunately, at this time, we do not ship internationally.